Privacy Policy
# PRIVACY POLICY
**Build-a-Baller, LLC**
**Effective Date:** 7/9/2025
**Last Updated:** 1/2/2026
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## 1. INTRODUCTION
Build-a-Baller, LLC ("Build-a-Baller," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products or services, or participate in our training programs.
Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.
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## 2. INFORMATION WE COLLECT
We collect several types of information from and about users of our services, including:
### A. Personal Information You Provide to Us
**Account and Contact Information:**
- Name
- Email address
- Phone number
- Mailing address
- Date of birth (for age verification and minors)
- Username and password (if account creation is required)
**Payment Information:**
- Credit card or debit card information
- Billing address
- Payment transaction history
**Training and Health Information:**
- Emergency contact information
- Medical conditions, injuries, or physical limitations (for in-person training)
- Medications that may affect participation
- Insurance information
- Training preferences and goals
**Communications:**
- Information you provide when you contact us (emails, messages, feedback)
- Responses to surveys or questionnaires
**Marketing Preferences:**
- Email subscription preferences
- Communication preferences
### B. Information Collected Automatically
When you access our website or services, we automatically collect certain information, including:
**Usage Data:**
- IP address
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent on pages
- Referring/exit pages
- Date and time stamps
- Clickstream data
**Cookies and Tracking Technologies:**
- We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
- See Section 8 for more information about cookies
**Analytics Data:**
- We use analytics services (such as Google Analytics) to collect information about website usage and performance
- This includes information about how you interact with our content
### C. Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors
- Social media platforms (if you interact with our social media accounts)
- Video hosting platforms (such as YouTube)
- Marketing and analytics partners
- Merchandise fulfillment and distribution partners
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## 3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
### A. To Provide and Manage Our Services
- Process your purchases and transactions
- Deliver video content and training services
- Create and manage your account
- Provide customer support
- Process returns and refunds for merchandise
- Coordinate and schedule in-person training sessions
- Fulfill and ship merchandise orders
### B. To Communicate with You
- Send order confirmations and receipts
- Provide important service updates and notifications
- Respond to your inquiries and requests
- Send administrative information about your account or services
### C. For Marketing and Promotional Purposes
- Send you newsletters, promotional materials, and special offers (with your consent)
- Inform you about new products, services, and features
- Conduct surveys and gather feedback
- You may opt out of marketing communications at any time (see Section 10)
### D. To Improve Our Services
- Analyze usage patterns and trends
- Monitor and improve website performance
- Develop new products and services
- Conduct research and analytics
- Troubleshoot technical issues
### E. For Safety and Legal Compliance
- Assess and manage risks related to training participation
- Maintain records for liability and insurance purposes
- Comply with legal obligations and regulations
- Protect against fraud, unauthorized access, and illegal activity
- Enforce our Terms of Service and other agreements
- Respond to legal requests from law enforcement or regulatory authorities
### F. With Your Consent
- For any other purpose disclosed to you at the time we collect your information
- For purposes you have specifically consented to
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## 4. CHILDREN'S PRIVACY (COPPA COMPLIANCE)
We are committed to protecting the privacy of children. Our services are designed for users of all ages, including children under 13.
### A. Parental Consent Required
**For Children Under 13:**
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- Before a child under 13 can use our services, we require a parent or legal guardian to provide consent
- Parents must create accounts on behalf of children under 13
- Parents can review, modify, or delete their child's personal information by contacting us
**Verifiable Parental Consent:**
- We obtain verifiable parental consent through methods such as:
- Requiring a parent to provide a credit card or other payment method
- Having a parent sign and return a consent form
- Requiring a parent to call our customer service line
- Other reasonable methods to verify parental identity
### B. Information We Collect from Children
With parental consent, we may collect the following from children under 13:
- Name and contact information (provided by parent/guardian)
- Account information
- Training participation information
- Emergency contact information
- Health and safety information necessary for participation
- Usage data and analytics (collected automatically)
### C. How We Use Children's Information
We use children's information only for the purposes described in this Privacy Policy and only with parental consent. We do not:
- Condition a child's participation on providing more information than is reasonably necessary
- Make children's personal information publicly available
- Share children's information with third parties for their marketing purposes
### D. Parental Rights
Parents have the right to:
- Review their child's personal information
- Request that we delete their child's personal information
- Refuse to allow further collection or use of their child's information
- Withdraw consent at any time
To exercise these rights, contact us at privacy@buildaballer.com.
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## 5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
### A. Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (to process transactions)
- Video hosting platforms (YouTube and similar services)
- Email service providers (for newsletters and communications)
- Analytics providers (Google Analytics and similar services)
- Merchandise fulfillment and shipping companies
- Cloud storage and hosting providers
- Customer support and communication tools
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
### B. Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Court orders, subpoenas, or other legal processes
- Requests from law enforcement or government agencies
- Legal claims or disputes
- Requirements to protect our rights, property, or safety, or that of others
### C. Business Transfers
If Build-a-Baller is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change and any choices you may have.
### D. With Your Consent
We may share your information with third parties when you have given us permission to do so.
### E. Aggregate or De-Identified Information
We may share aggregate, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, or other purposes.
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## 6. INTERNATIONAL DATA TRANSFERS
Build-a-Baller is based in the United States, and your information will be collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that:
- Your information may be transferred to and maintained on computers located outside of your country
- Data protection laws in the United States may differ from those in your country
- By using our services, you consent to the transfer of your information to the United States
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with specific data protection requirements, we will take appropriate measures to ensure adequate protection of your personal information in accordance with applicable law.
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## 7. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data (such as payment information)
- Secure server infrastructure
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
**You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.**
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## 8. COOKIES AND TRACKING TECHNOLOGIES
### A. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies (such as web beacons and pixels) to collect information and improve your experience.
### B. Types of Cookies We Use
**Essential Cookies:**
- Required for the website to function properly
- Enable core functionality like account access and secure areas
- Cannot be disabled without affecting site functionality
**Analytics Cookies:**
- Help us understand how visitors use our website
- Collect information about pages visited, time spent, and interactions
- Used to improve website performance and user experience
- May include Google Analytics and similar services
**Functional Cookies:**
- Remember your preferences and settings
- Provide enhanced functionality and personalization
- May include language preferences, video player settings, etc.
**Marketing Cookies:**
- Track your browsing activity across websites
- Used to deliver relevant advertisements
- May be placed by us or by third-party advertising partners
### C. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept only certain cookies
- Delete cookies after your browsing session
- Receive notifications when cookies are being used
Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.
**Third-Party Analytics:**
- To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
- Other analytics providers may have their own opt-out mechanisms
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## 9. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
**General Retention:**
- Account information: As long as your account is active, plus a reasonable period afterward
- Transaction records: For accounting, tax, and legal compliance purposes (typically 7+ years)
- Training records and waivers: For liability and legal purposes (typically 7+ years)
- Marketing communications: Until you unsubscribe or request deletion
- Usage data and analytics: Typically aggregated and retained for analytical purposes
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
**You may request deletion of your personal information at any time** (see Section 10).
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## 10. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information:
### A. Access and Portability
- Request access to the personal information we hold about you
- Request a copy of your information in a portable format
### B. Correction
- Request correction of inaccurate or incomplete information
### C. Deletion
- Request deletion of your personal information (subject to certain legal exceptions)
- Note that some information may need to be retained for legal, accounting, or safety purposes
### D. Opt-Out of Marketing
- Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email
- Contact us to opt out of other marketing communications
- Note: You will still receive transactional and service-related communications
### E. Cookie Preferences
- Manage cookies through your browser settings or our cookie preference tool (if available)
### F. Do Not Track
- Some browsers have "Do Not Track" features; our website does not currently respond to these signals
### G. California Residents
- California residents have additional rights under the California Consumer Privacy Act (CCPA)
- You may request information about how we collect, use, and share your personal information
- You have the right to opt out of the "sale" of personal information (though we do not sell personal information)
### H. European Economic Area (EEA) and UK Residents
- If you are located in the EEA or UK, you have additional rights under GDPR, including:
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
### I. How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: privacy@buildaballer.com
- Subject line: "Privacy Rights Request"
- Include your name, email address, and specific request
We will respond to your request within a reasonable timeframe as required by applicable law (typically within 30 days).
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## 11. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, services, or applications that are not operated by us. This includes:
- YouTube (for video hosting)
- Social media platforms
- Payment processors
- Merchandise partners
- Other external resources
**We are not responsible for the privacy practices of these third parties.** We encourage you to review the privacy policies of any third-party sites or services you visit.
When you interact with third-party services (such as YouTube), their terms of service and privacy policies apply.
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## 12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- Notify you of material changes via email or prominent notice on our website (where required by law)
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised Privacy Policy.
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## 13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
**Build-a-Baller, LLC**
**General Support & Customer Service:**
Email: support@buildaballer.com
(For sales, refunds, account help, training scheduling, and general questions)
**Privacy Contact:**
Email: privacy@buildaballer.com
(For privacy rights, data requests, parental consent, and COPPA inquiries)
**Legal Contact:**
Email: legal@buildaballer.com
(For legal notices and Terms of Service matters)
**Mailing Address:**
[Physical Address]
[City, State, ZIP]
**For Parental Consent or Children's Privacy Inquiries:**
Email: privacy@buildaballer.com
Subject Line: "COPPA - Children's Privacy"
We will respond to your inquiry as promptly as possible, typically within 30 days.
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## 14. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS
### A. California Residents
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. For more information about your California privacy rights, please contact us at privacy@buildaballer.com with "CCPA Request" in the subject line.
**Categories of Personal Information We Collect:**
- Identifiers (name, email, address)
- Commercial information (purchase history)
- Internet activity (browsing data, usage information)
- Financial information (payment details)
- Health information (for training purposes)
**Business Purposes for Collection:**
- Providing services and processing transactions
- Customer support and communications
- Marketing and promotions
- Analytics and improvement
- Legal compliance and safety
We do not sell personal information as defined by the CCPA.
### B. European Economic Area (EEA) and UK Residents
If you are located in the EEA or UK, we process your personal information based on the following legal grounds:
- **Contract:** Processing necessary to fulfill our contract with you (providing services)
- **Consent:** Where you have given explicit consent (e.g., marketing communications)
- **Legitimate Interests:** For our legitimate business interests (analytics, fraud prevention)
- **Legal Obligation:** To comply with legal requirements
You have the right to lodge a complaint with your local data protection authority.
### C. Other Jurisdictions
If you are located in other jurisdictions with specific data protection laws, you may have additional rights. Please contact us for more information about your rights under local law.
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**ACKNOWLEDGMENT**
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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**Last Updated:** 1/2/2026